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Q. Are these real Encaustic Handmade Cement Tiles? YES! In fact designers come into our warehouse and actually thought because of our price they were the cheap Ceramic copies. No these are the real McCoy. They really are Handmade Encaustic Cement Tiles. They are from the exact same factory as some of the more well known Cement Tile Retailers. They are identical. Order a sample and compare. By paying more you are (to try and put this in context) you are going to a Gas station and paying 40% more than the gas station on the other side of the street or down the road. We love charity. We continually support our community but giving money away to pay for someone else's inefficient supply chain. Nope! Can't do that.
Q. How are these prices so low? A great question and one that we cannot answer in just one sentence. This is our business model remove all the costs and provide the product with a no frills marketing strategy. Our business model is not for everyone. Many people love the high end retailers, the design fees and high prices. We do not. We have also found a lot of customers do not wish to pay for expensive showrooms, expensive print brochures and other high cost marketing items. Everything that is used to promote the product costs. Period. That cost is added to the product. Period. You pay that cost when you buy the product. This generation recognizes that the high end retailer does not have a factory in the janitors closet, it is made in the same way everyone else makes it. But the price charged is reflected by the businesses costs fixed and variable. Remove all that cost and you have affordable products. How all our prices are so low is answered in more detail on our FAQ's to read click here we have put together a video to try and better explain the existing structure and how a new shipping process can save money.
Q. Are these prices square foot or per tile? On every product page just below the price is UOM (Unit of Measure) how the product is ordered by the square foot or sheet. Please remember to add 10-15% for design cuts and waste.
Q. Is this First Quality? All our products are. We have no financial limitations to any market we wish to enter all we look at is the market. If we identify a sector where a product is being sold for 100-200% markup then we are going to enter that market, find the factory it is coming from and buy it direct in huge volume. Not on terms either. We pay cash up front so the manufacturer can provide the lowest price. This means even lower prices to the consumer as we pass along all the savings. Call us crazy. I think not. I hate overpaying (always have).
Q. What is the shipping cost? There is none. This is a FREE SHIPPING ITEM. However this product does have a minimum order as they must ship freight (but that minimum does not have to just be Cement Tiles it can be any product on our site to achieve it, we are trying to achieve a weight for safe shipping on a pallet). They are heavy tiles and cannot easily ship UPS ground. Freight shipments are all curbside delivery more details on this are answered on our FAQ
Q. Is there an Installation Guide? Yes. Absolutely on our blog here Installation Guide
• Please Note: Our competitors ship from 3rd Party Warehouses. You can review their Instagram Feeds, Blogs there is no pictures of a Warehouse or packing. It is because they do not. This is an issue because it is usually reflected in their return policy. If you use a 3rd party especially with multiple locations you cannot accept returns. All sales are final will be the comments in their return policy. We have a 30 day return policy and no restocking fees (ever!).
• Tip: As the market struggles to compete with companies like ours that have been online longer and have a more advanced logistics operation. Free Shipping. Ship out in 1-2 Business Days. They will play tricks with pricing. Pricing will be by the tile. You have to calculate the total cost delivered to you, in most cases we offer the best value as for us it is not our only product. We do not need to sell Cement Tile to survive it does not have to represent all our margin. All eggs in one basket is not an easy business model, simple but not easy.