DELIVERY & LEAD TIMES:
All delivery dates are estimates. We cannot guarantee specific deadlines. We recommend booking installation after receipt of the product.
Please check your shipment and make sure all the product is there on the day of delivery. Claims for missing product must be made within 3 days of receipt of your order. However if you sign for the product without noting any missing or damaged items on the paperwork we cannot file a claim for you.
We replace your product and work with the delivery companies on shipping claims. This is full service with us filing your claim providing you sign for the damage upon receipt of the shipment. If you do not sign for shipping damage on the BOL at the time of delivery we lose our ability to file a claim with the delivery company on your behalf. This means we are not able to provide you with replacement material at no cost and you have to file a claim with the shipping company on your own.
*Please note any changes to the shipping arrangement have to be made through us. If you decided to take delivery without a lift-gate and your circumstances change then please contact us prior to the product being delivered to have a lift-gate added. This will incur additional cost which you will be responsible for.
If you change the terms from residential delivery to a terminal pick up you need to contact us prior to picking up the freight. In this circumstance you will probably want the lower freight charge of a terminal delivery. We cannot negotiate a lower freight cost once you have collected the freight.