Why Buy from Us?
Presumably you found the product "online." Google is the destination for most searches.Marble websites will show up in Google. So will many other companies. These companies value Google as a resource and medium to advertise through so they should be a Google Trusted Store... right? They advertise with Google, put their products on there, so it would seem logical to be a Google Trusted Store and go through the process of having Google "Check you out". Point is. Buy from Google Trusted Stores. Google has already done the homework and offers guarantees for free. They know who the good guys are. They pretty much are the internet.
You should buy from a company that has direct access to the marble or product.A company that can take pictures before your order ships. You need to know that the person you are speaking with on the phone is the person looking at the marble "lot". Otherwise how do you know what "lot" you are getting. Again this is irrelevant in buying shoes. But with marble it is a must. How can you do a quick background check? Look at their Instagram account. See lots of pictures of marble in pallets and boxes open. Then room scenes (and I do not mean room scenes they take from places like Houzz.com). A successful online company should have bloggers that have independently tried and tested the product, the majority without letting the company know, to give their readers a real story. The blog should be a link at the footer, it should be up-to-date and have more information that you can read, real info from real people that work there everyday. It should have an easy to see link to "Room Scenes." If a blog was last updated eight months ago.... you have a problem. It means no one cares. There is no passion behind the business. That will translate into the shipment you receive. You need a company that demonstrates that it cares as much about the product as you do. Not some generic site without any feelings.
We are not saying you need to buy from www.thebuilderdepot.com. We are not trying to sell anyone anything. Simply provide images, samples and prices. Then the decision to buy is up to the retailer, builder, contractor, designer, consumer and so on. We are not salesmen. That is not our business model. This is not a sale or up-sale or any gimmicks or tricks. It is just simply to provide the facts. If we are not a fit we recommend retailers. We treat people as we would treat our family. If we can find a better option elsewhere then that is where we will send you at the very least point one out to you. For many customers this concept is met with shock and disbelief. But it is really simple. We are acting like your neighbor or family. If there is a better option then we need to improve our game. As a member of the Marble Institute of America and an advocate of up-front honest transparent reviews via Google Trusted Store program we hope this page is informative and helpful.