If we ship you the wrong product or do something wrong - we fix it. If you ordered Bianco Hexagon and received Basketweave we will pick up the Hexagon and ship you the Basketweave at no cost to you. We stand by our business. Like you we are consumers with families. We treat our customers as we would treat our own family, the nice ones :)
(Please, Please, do not return the only matching 20/SF of Carrara/Glass/Ceramic lot for your wonderful new bathroom or backsplash, etc. You saved a lot buying online. You have done well! In years to come something may go wrong. Plumbing, electrics and so on. The tile may have to be broken to access the area. Contractors will need to replace the tile. It is easier with the exact matching lot. That would be the 20/SF you held onto and did not returned because you planned ahead!). The value of the return is negligible. The value of having spare EXACT matching tile in storage is huge! With over a decade doing this we do get emails asking if we can exactly match tile purchased years ago. We cannot. Only get close.
You may return at your cost unused Product in its original condition and original packaging within 30 days of receipt. Products that have been altered or modified in any way are not eligible for returns, replacements, or refunds.
Product returns must first be authorized by a customer service representative and a Return Authorization (RA) number must be provided.
Samples cannot be returned or refunded.
Click here If you are actually making a return please review our forms and process