- If we ship you the wrong product or do something wrong - we fix it.
- We will pick up incorrect orders and ship you the correct items at no cost to you.
- We stand by our business.
- We treat our customers as we would treat our own family.
IMPORTANT: When you order tile through The Builder Depot it is important to keep any extra tile from your order. In years to come, something may go wrong with plumbing, electrics, or something else behind/under your tile. During the repairs of those issues the contractors will need to replace the tile they remove and having the extra tile that matches perfectly will be important. Reordering tile and attempting to match it perfectly will be a difficult process as each cut of tile is unique in color, veins, and brilliance. We recommend ordering more than you will need for this very reason. Please keep this in mind when you are considering returning your extra tile. You may get a few dollars back, but the cost and time of trying to match tile in the future will not be worth it. Trust us.
You may return at your cost unused Product in its original condition and original packaging within 30 days of receipt. Products that have been altered or modified in any way are not eligible for returns, replacements, or refunds.
Product returns must first be authorized by a customer service representative and a Return Authorization (RA) number must be provided.
Samples cannot be returned or refunded.
If you are actually making a return please review our forms and process by clicking here