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We recommend the simple purchase of a $5 sample to avoid any unnecessary returns. Please order a sample of each item you intend to buy so you can check how the product shade and variation fits together. Please make sure the sample purchase is within 14 days of the product purchase or contact us to make sure the lot has not changed since the sample purchase. If a month passes you need to order another sample.
Items can only be returned within 30 days of the purchase date.
Free ship items are accessed a restocking fee of 30% to pay for the cost of outbound packing & shipping. All other items are subject to a 20% restocking fee.
Customer is responsible for all return shipping costs.
No returns or exchanges after 30 days from the purchase date.
Items must be in the original packaging and original condition used items cannot be returned.
Product returns must first be authorized by a customer service representative and a Return Authorization (RA) number must be provided.
Outbound Shipping costs are non-refundable.
Minimum ten square foot or feet minimum on all returns.
Samples cannot be returned.
Installed product cannot be retuned. Installation constitutes acceptance.
Returns are expensive for everyone. In order to keep our costs as low as possible and not pass on any unnecessary return expenses please order a sample of each item before you buy (we recommend at least 1SF or eight tiles per every 100SF), then we can avoid any returns and keep our prices as low as possible.
If you decide to cancel your order a few hours after ordering please respond to the confirmation email and title the subject on the email "Cancellation" we need an email/written request to cancel the order.
Returns must be made in original packaging, including the crate or pallet it came on.
The buyer is responsible for both inspection and acceptance of our materials prior to installation. The buyer is also responsible for determining whether this product is appropriate for a particular installation. Use of the tile constitutes full acceptance. No adjustments will be made after the product has been installed.